Refund & Returns

Details about returning or refunding

Welcome to Acorn to Oak Framing!

At Acorn to Oak Framing, we take pride in our tradition of crafting exceptional oak frames that embody the timeless beauty of British architecture. Our team combines traditional craftsmanship with modern techniques to create bespoke structures that enhance the character of any space.

We want to ensure clarity regarding our policies. Please note that in line with UK standards, we do not typically offer refunds. However, we understand that there may be exceptional circumstances.

In special cases, we may consider offering a partial refund, equivalent to the deposit amount, at our discretion. This decision will be made on a case-by-case basis and is subject to review by our team.

Our commitment to excellence extends beyond the completion of your project. We value your trust and satisfaction above all else and will work tirelessly to address any concerns or issues that may arise.

Thank you for considering Acorn to Oak Framing for your next project. We look forward to the opportunity to bring your vision to life with our expertise and craftsmanship, rooted in the rich heritage of British oak framing.